Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders & staff and assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights. Responsible for providing patients with daily living activities. Maintains the environment to ensure the safety of staff, patients, families, and visitors.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a "Welcome Packet" and assists the clinical team to support the guests to become oriented to their patient care area & their room.
• Identifies and assesses guests' needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets
• Applies collaborative problem solving approach with daily and routine interactions with patients.
• Assists patients with activities of daily living, personal care, & comfort measures.  Assist with certain behavioral interventions and test/procedures under the direction and supervision of RN.
• Maintains a safe, clean, and organized environment for patients, staff, and visitors
• Provides appropriate individualized de-escalation techniques.
• Reports patient/family complaints and/or allegations of abuse/neglect by staff to nurse and leaders.
• Documents significant occurrences observed behaviors, I&O (if ordered), and observation findings in patient charts and reports to RN.
• Completes documentation and reports accurately and thoroughly on a timely basis (includes patient teaching, 15 min observations, outdoor activities, groups, etc.)
• Supports the onboarding and training of new team members in alignment with departmental procedures and the NCHS I-Create Way Values and Guiding Behaviors

Qualifications

Minimum Job Requirements

• Successfully complete CPI (Crisis Intervention Training) prior to Orientation in Psychiatry department (within 7 days of hire) - maintain active and in good standing throughout employment
• American Heart Association BLS - maintain active and in good standing throughout employment
• Level II Background Check and Affidavit of Good Moral Character
• 1-3 years of clerical experience (or) Behavioral Health Tech experience within Psychiatry department

• Completes the basic hours of orientation plus 12 hours of in-service training during first year of service

Knowledge, Skills, and Abilities

• High School education or equivalent preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Fluent in Spanish is strongly preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant is preferred.
• Strong problem solving, critical thinking and conflict resolution skills.
• Ability to learn appropriate software applications.
• Previous healthcare experience is preferred.
• Works effectively in a collaborative environment.
  

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