Assistant Practice Manager - Primary, Specialty & Immediate Care Clinic, Century City
UCLA
Application
Details
Posted: 19-Nov-24
Location: Century City, California
Categories:
Operations
Internal Number: 144526325
Description
In this role, you will report to the Director of Operations and Practice Manager, helping to oversee the business and patient care support functions for the Primary & Immediate Care office in Century City.
The assistant practice manager is responsible for staff communications, the call center and patient access, administrative and financial analysis, care coordination of clinical services and communication, space management, clinical outcomes, quality and safety reporting, revenue cycle management, and policy development and deployment.
This role will work with the Lead Physician, operation clinic leads/supervisors, Medical Director, and Director of Operations to assure an overall effective operation of clinic.
Salary Range: $64,800-$137,600 Annually
Qualifications
Job Qualifications
2-5 years of experience in a healthcare or medical setting, preferred
Bilingual in Spanish and English, preferred
Previous demonstrated expertise in managing patient services and nursing staffing, preferred
Skill in analyzing information, problems, situations, and procedures to define objectives, identify patterns and formulate conclusions
Skill in planning, preparing and analyzing complete revenue and expenses budgets
Ability to creatively integrate competing demands of an outpatient setting into a productive working environment
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health and effective communication with staff, faculty and the general public in conveying information to varying organizational levels
Working knowledge of University policies and procedures to appropriately manage accounting systems, cashiering, risk management and personnel.
Skill and experience in developing Quality Improvement plans to include using the Lean Process (A3)
Knowledge of Title 22, JCAHO, CDPH (CLIA and Radiology) and NCQA guidelines
Interpersonal skills and ability to communicate effectively and diplomatically with patients, staff and physicians; give and receive information, clarify policies, and mediate if necessary with patients, physicians, and technologists
Knowledge of medical terminology
Knowledge of health system registration procedures.
Knowledge and familiarity with the Department and Health System computer systems, including scheduling procedures in the appropriate computer system
Ability to be courteous, professional, and diplomatic in any given situation, particularly with patients who are anxious and agitated.
Ability to be flexible with working hours, given adequate notice, and ability to work weekends are required by the assigned practice
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.