Registrar - Outpatient Center

Vanderbilt Wilson County Hospital

Role Summary:
To admit all patients in a timely manner. To ensure all current information has been document, signatures received, insurance has been verified, authorizations received and the deductibles or co-pays have been requested. Ensure the wrist bands are put on the proper patients, advance directives given to each patient and patients receive the answer to any questions or concerns they may have.

Key Responsibilities:

• Verifying insurance benefits verification and documenting on the account
• Verifying proper documentation has signatures and is scanned into the electronic record
• Review benefits and payment/deductible/copay with the patient
• Collect money and/or secure payment via phone or in person and provide receipt
• Registration when patient arrives for services
• Verify patient identifiers before placing armband on patient
• Pre-registration
• Medical necessity checks
• Provide prompt pay estimate calculation
• Creating patient flow and no patient delays
• Excellent customer service required
• Obtain ABN with payment when necessary
• Answer phones as necessary
• Making sure each department has accurate paperwork/labels on the patient prior to the test being completed
• Making sure authorization has been obtained for patient testing prior to the test being completed

Department Summary:

The Vanderbilt Wilson County Hospital Registrar works alongside clinical support staff within Emergency, Ambulatory/ Surgery, Mammogram and Outpatient Services departments. The registrars collect all the information needed to register patients, confirm insurance, receive money, and take complaints, while answering the phones and patients' questions. The Registrars support each department with varied hours of operation. Weekend work as well as Holiday rotation maybe needed depending on department.

Preferred Experience:

• Healthcare or insurance experience
• Customer service experience
• Experience collecting revenue

Position Shift:

• Day Shift
• Sunday 8:00am - 5:00pm and Monday through Thursday 11:00am - 7:00pm

View how Vanderbilt Health employees celebrate the difference they make every day:

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Vanderbilt Wilson County Hospital:

For more than 40 years, Vanderbilt Wilson County Hospital (formerly Tennova Healthcare - Lebanon) has been a place of healing and connection for patients and families in Wilson County and the surrounding area. The two-campus facility is the sole provider of inpatient and outpatient medical services in Wilson County. Known for comprehensive services, recognized care, and a commitment to the community, VWCH became a part of the Vanderbilt University Medical Center family (VUMC) in August of 2019.

• Recognition Awards for Quality
• Joint Commission certified in total Hip and Knee Replacement
• The Joint Commission Certified Primary Stroke Center
• American College of Cardiology Accredited Chest Pain Center
• Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) as a Comprehensive Center
• American College of Radiology Accreditations - Mammography and Ultrasound
• Accredited by American Academy of Sleep Medicine

Click here for more information: www.VanderbiltWilsonCountyHospital.com

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.

* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.

* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

* Magnet Recognition Program: Received our third consecutive Magnet designations.

* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

* Human Rights Campaign Healthcare Equality Index: 6^th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.