Administrative Support

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Digital Health Program Specialist works in an exciting and ever expanding space to support the growth of various digital health programs within Stanford Children's Health. Under the direction of the Digital Health Director, this role will manage the day-to-day Digital Health operations. This includes providing or organizing training, developing and standardizing workflows, monitoring program metrics and data in order to support the implementation and the ongoing success of both direct-to-consumer and provider-to-provider programs and initiatives.

This position will work closely with the IS Digital Health Project Manager, hospital administration, the greater Information Services team (IS), and the rest of the Digital Health team by providing leadership in the areas of establishing workflow processes and best practices, end-user support, clinic staff support and training.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Implements new telehealth workflows across the organization. Leads the successful operational design and implementation of new digital health innovations with SCH operations and technology systems working collaboratively with Operations and IT.

• Leads new service implementations in partnership with IS.

• Acts as the primary point of contact and key liaison for day-to-day operations of Telehealth and select digital health programs. Liaises with ambulatory leadership and IS for technology changes, upgrades and fixes. Maintains vendor relationship and communication to ensure that all stakeholders are constantly updated of changes.

• Supports development and execution of training for virtual health use cases and managing ongoing training needs.

• Acts as a change agent and executes change management and adoption approach for specific use cases and partner with practice areas to execute.

• Monitors, socializes, and advocates for adoption of digital health workflows across clinics.

• Coordinates with service lines and other consulted parties to identify clinical and business workflow/product design requirements.

• Effectively transitions and communicates the value of new digital health and telehealth programs to operations and clinical departments for sustainment.

• Analyzes key metrics and volumes and is responsible for reporting out metrics and target goals regularly to leadership and Digital Health teams.

• Conducts root-cause analysis and recommends solutions to fix issues. Escalates issues with action plan/proposal to resolve.

• Monitors work performed by vendor/helpdesk partners to ensure high quality and end user patient and provider/staff satisfaction.

• Prepares, monitors and operates within departmental budget for operations.

• Provides or arranges for training for providers and staff, and liaisons with training team with updated materials.

• Provides support in presentations and information sharing based on direction from Director of Digital Health Operations

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in business management, health administration, information technology or a related field from an accredited college or university.

Experience: Three (3) years of progressively responsible and directly related work experience.

License/Certification: None required.

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to assess and troubleshooting complex technology issues

• Ability to apply information technology in a healthcare setting

• Ability to be user-focused, build relationships and communicate effectively

• Ability to collaborate with multiple service providers

• Ability to demonstrate initiative, good judgment and effective decision-making; exhibit strong process improvement orientation.

• Ability to lead and communicate effectively at all levels of the organization

• Ability to develop and manage project plans. Project management and change management skills to ensure organization support of digital health initiatives.

• Ability to mediate and resolve complex problems and issues.

• Ability to strategize, plan and implement change.

• Knowledge of Ambulatory environment

• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility.

• Knowledge of digital health workflows, challenges and implementation best practices

• Knowledge of principles and practices of organization, administration, fiscal and personnel management.

• Knowledge of project management processes and systems.

Physical Requirements

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

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