Top Reasons to work at AdventHealth - Kissimmee

Demonstrates, through behavior, AdventHealthâ™s core values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork.

• Performance:  Supervises daily operation of assigned area including oversight of staff performance, exam quality, positive patient experience (patient throughput with on-time starts) and all other matters pertaining to patient care in Imaging.  Utilizes knowledge of assigned modalities, product lines, equipment and policy and procedures relating to the supervision of Imaging Services.  Provides encouragement, education, support and training to motivate staff in meeting departmental and compliance standards.  Supports team, answering process questions and addressing employee and patient concerns.  With input from modality lead, and as assigned, completes staff performance reviews, job competencies and educational assessments.  For areas with onsite Intake/Support Teams, ensures the team is performing accurate scheduling, verification of benefits, pre-authorization and pre-certification of Imaging exams. 
• Workflow:  Develops staff schedules, coordinates coverage for scheduled days off and call-outs.  Assists in departments when busy, relieving staff for lunches/breaks, and performs Imaging exams (for the modality in which they hold a license or specialty examination) when needed.  Provides troubleshooting/problem solving and makes decisions for assigned work area.  Provides superior customer service to patients, physiciansâ™ offices and fellow employees at all times.  Informs technologists and patients of any delays striving to ensure on-time start of exams.  Utilizes patient service recovery resources when appropriate. 
• Financial:  Performs time and attendance adjustments, monitors overtime, absenteeism and tardiness.  Flexes staffing on a daily basis to meet labor standards.  Tracks productivity and holds staff accountable for meeting goals.  Orders office/clinical supplies ensuring adequate par levels and reducing controllable expenses to meet budget. 
• Communication:  Attempts to resolve patient issues delivering excellent customer service before escalating to manager.  Provides constructive and instructive feedback to staff in a positive manner.  Represents Imaging in mandatory meetings/committees disseminating information to staff as requested by leadership.  Regularly meets with staff, physicians and leadership to ensure service levels are maintained.  

• Associate degree in business or healthcare-related field
• Two years of previous lead, coordinator and/or supervisory experience in a clinical or medical setting
• Current valid State of Florida license as a General Radiographer AND
• American Registry of Radiologic Technologists (ARRT) - any modality  OR
• American Registry for Diagnostic Medical Sonography (ARDMS) specialty examination in Abdomen (AB) and Obstetrics and Gynecology (OB/GYN) plus one additional specialty examination
• CT experience (preferred) 

The Imaging Clinical Supervisor is responsible for daily operations and outcomes of assigned Imaging area/modality ensuring smooth and efficient flow.  Assists with patient workflow, department decision-making and dissemination of information to the rest of the team.  Ensures services are provided using professional standards with a strong focus on customer service excellence.  Increases level of understanding and educates on new processes as they evolve.  Meets with staff, physicians and leadership to ensure service levels are maintained.  Adheres to FH Compliance plans and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.