JOB TITLE: Guest Service Associate

LOCATION: Geisinger Community Medical Center

DEPARTMENT: Guest Services

WORK SCHEDULE: Days/Evenings. Weekend and holiday rotation.

WORK TYPE: Full-time

JOB SUMMARY:

Responsible for providing a high level of customer service to all guests entering Geisinger Health System (GHS) facility. Enhances GHS service oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of Geisinger campus and local area information. Performs duties to support the goals and objectives of GHS in its efforts to provide quality patient care and patient satisfaction.

Reports and works under the general direction of Supervisor, Guest Services.

COMPETENCIES AND SKILLS:

Demonstrates positive service orientation with excellent interpersonal skills.

Demonstrates ability to exhibit mature judgment and actions.

Demonstrates ability to exhibit a professional and neat appearance.

Demonstrates the ability to assist patients, to push and pull wheelchairs, equipment; uses proper body mechanics when lifting and transferring patients.

Demonstrates ability to work as part of a team.

Demonstrates ability to recognize priorities and be attentive to details.

Demonstrates written, oral and electronic communication skills.

EDUCATION AND/OR EXPERIENCE:

High School degree required.

One year of customer service experience required and 3 years preferred. Experience in a healthcare setting preferred. Familiarity with Geisinger physician names and corresponding department locations preferred.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Requires pushing weight up to 500 pounds. Requires transferring patients to wheelchair alone and with the assistance of other facility personnel, as appropriate. Requires lifting of equipment up to 20 pounds frequently and up to 50 pounds occasionally. Frequent stooping, reaching, bending, handling, standing, walking and conversation required in the daily performance of duties. Working environments include indoor and outdoor locations with exposure to the elements during inclement weather and/or heat.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER-COMMUNITY MEDICAL CENTER (G-CMC), Scranton, Pa., is an acute care hospital licensed for 297 beds and houses the only Level II Trauma Center in Lackawanna County and Scranton’s only neurosurgery program and adult in-patient behavioral health unit. It is also home to comprehensive cardiovascular and orthopaedic services, as well as a broad range of other surgical and radiological services.

About Geisinger

One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.